System Engineer, Focus ICT Support/M365 (m/f/d), 80-100% MediData ensures reliable networking – for optimal processes, flexible collaboration, and sustainable digitalization in the Swiss healthcare system. Since 1994, the company based in Root D4 (LU) has been connecting participants in healthcare – from medical practices, hospitals, and care homes to Spitex, laboratories, health insurers, cantons, and authorities. Around 22,000 actors send more than 105 million documents annually through the protected digital data space. MediData thus makes a measurable contribution to the digital development of the healthcare system and to the sustainable improvement of quality of life in Switzerland. Your know-how for our vision! As a System Engineer, you ensure smooth operations and support our team with technical challenges. You automate processes, maintain important documentation, and bring fresh perspectives to exciting projects. Your commitment to on-call service ensures the security of our systems around the clock. Become part of our innovative team and shape the future with us! Your responsibilities **Point of contact:** You are the first point of contact for our internal employees and address incident reports, inquiries, and change requests – whether via phone, email, or our ticket system. Your contribution ensures that problems are resolved quickly and efficiently. **Support:** In 1st and 2nd level support for software and hardware issues, you ensure everything runs smoothly. You are the savior in times of technical difficulties. **Maintenance:** Installing, configuring, and maintaining workplace computers and peripheral devices are among your tasks. You ensure our employees are equipped with optimal working conditions. **Management:** You assist with managing user accounts and access rights, ensuring everyone has the right resources. You keep track of everything and ensure security and efficiency. **Documentation:** You carefully document support requests and solutions to ensure seamless tracking and a valuable knowledge base. Your documentation is key to smooth operations and continuous improvements. **Projects:** You actively contribute to IT projects and assist in the continuous improvement of our IT systems. Your dedication helps us stay up-to-date and develop innovative solutions. Your profile **Education:** You have completed an IT vocational apprenticeship or have equivalent, extensive professional experience. **Experience:** You have solid experience in IT workplace support and are proficient with Windows 11, Microsoft 365, and modern workplace tools. **Continuing education:** Strong knowledge and ongoing training in operating systems (e.g., Windows, Linux) and office applications. **Languages:** Fluent in German, technical English in spoken and written form. **Mobility:** Valid driver's license: Category B (car). Your strengths Your passion is in end-user support, where you exhibit empathy, friendliness, and solution orientation. Strong conceptual skills, initiative, commitment, and an independent, precise work approach. Benefits **Team spirit:** Work in an inspiring and dynamic environment that fosters creative ideas and advances innovative technologies. **Work smart:** We offer the possibility of remote work (max. 2 days a week). **State-of-the-art technologies:** Take advantage of opportunities to continuously grow through training, workshops, and conference participation. **Development:** Apply your skills in a highly qualified team that works with the latest technologies and strives for excellence. Ready for the new challenge? We are – and we look forward to receiving your online application!